Privacy Policy

Terms & Conditions

These General Terms and Conditions govern the sale and purchase of products through our website, maisonbrogi.com.

Products purchased on maisonbrogi.com are sold by BROGI Fragrances, a company registered in Amsterdam, The Netherlands. The intracommunity VAT number is NL861313380B01 under the name BROGI Fragrances B.V.

BROGI Fragrances offers products for sale exclusively to end consumers on maisonbrogi.com. Consequently, maisonbrogi.com reserves the right not to fulfill orders placed by persons wishing to purchase products for professional or business purposes.

These General Terms and Conditions may be amended at any time. Revised terms and conditions shall be effective on the date of their publication on maisonbrogi.com.

Each time an order is placed, the Buyer will be asked to confirm that he or she accepts the General Terms and Conditions in effect on that day. By sending the order form, the Buyer acknowledges and agrees to be bound fully by these General Terms and Conditions.

Price

The prices of our products are quoted in Euros. They include VAT but exclude shipping costs.

All orders must be paid for in Euros.

Orders shipped to countries outside the European Union and The Netherlands's overseas departments and territories may be subject to customs fees, local taxes, import duties and government taxes that are not the responsibility of maisonbrogi.com. If such additional charges are applicable, they must be borne by the Buyer who shall be solely responsible for filing all necessary returns and making all necessary payments to the relevant authorities and bodies in the country concerned.

maisonbrogi.com reserves the right to amend its prices at any time. However, products shall be invoiced on the basis of the prices in effect at the time the order is registered, subject to their availability.

Availability

Our products are offered subject to availability of stocks.

maisonbrogi.com will inform the Buyer, by email or by telephone, as soon as possible after an order has been placed if any product ordered is not available in stock. If a product is not available, the order may be cancelled by maisonbrogi.com.

Payment

The Buyer may use any of the following payment methods to pay for his/her order:

• Credit card: Visa, Mastercard
• PayPal
• iDeal
• Klarna
• Apple Pay

All payments made on the maisonbrogi.com website are encrypted and secured.

Delivery

Products will be shipped by maisonbrogi.com to the delivery address given by the Buyer when placing his/her order.

Deliveries in The Netherlands and international deliveries are made by DHL, UPS, PostNL or another carrier of high repute.

Delivery costs are calculated automatically according to the delivery method selected and appear in the total amount to be paid. Delivery costs depend on the size of the order, the geographical location to which it is to be delivered, and the chosen delivery method.

A tracking number will be sent by email to the Buyer after checkout. The Buyer will then be able to track his/her parcel from dispatch through to delivery.

The Buyer must examine all goods at the time of delivery and ensure that any damage or shortages are recorded in writing on the carrier's delivery note. Claims must then be made by telephone or email to maisonbrogi.com within 72 hours.

Return Policy

If the Buyer is unhappy with a product purchased, maisonbrogi.com will be happy to exchange it for another item.

Items must be returned by the buyer in their original unused condition and packaging within fourteen (14) days after the date on which the order was received, enclosing a copy of the invoice.

Return postage, packaging and other costs shall be paid by the Buyer.

Any returned items that are damaged or incomplete will not be exchanged and will be sent back as is to the Buyer, at the Buyer's expense.

No exchange will be offered after removing the BROGI label. Our fragrances must be unused.

Intellectual Property

All intellectual property rights, including copyright, in the maisonbrogi.com website and its contents including text, comments, illustrations and graphics, are protected worldwide and are reserved.

Any other use of the maisonbrogi.com website or its content without maisonbrogi.com's prior consent will be viewed as an infringement of our rights and may result in legal action under intellectual property legislation and regulations.

Liability

The products offered for sale comply with current Dutch legislation and regulations. Buyers in other countries are responsible for requesting information from their local authorities about importing or using the products ordered.

Personal Data

The Buyer is informed that all personal data and information collected when he or she places orders is handled by maisonbrogi.com solely for the purposes of processing said orders. It may not under any circumstances be used for any other purpose.

The personal data stored by maisonbrogi.com to meet order processing and tracking needs is kept secure by maisonbrogi.com.

The Buyer may refer any concerns about the processing of his/her personal data directly to maisonbrogi.com.

Cookies, Analytics and Advertising

With your consent, we place cookies and use the Meta Pixel (Meta Platforms Ireland Limited) and Klaviyo on maisonbrogi.com. The Meta Pixel records pages you view, products you view, items you add to your bag and when you start checkout, together with the product name, product identifier, price, currency and standard technical data such as your IP address, browser and device information.

We use this data to measure the results of our advertising and to show you relevant ads on Meta platforms (Facebook and Instagram). This processing takes place only after you accept cookies in our cookie banner. If you decline, or later withdraw your consent, no advertising or analytics cookies are placed and the Meta Pixel is not loaded.

You may withdraw your consent at any time by clearing the cookies stored by this site in your browser, or by contacting us at info@brogifragrances.com. You can also manage how Meta uses your data in your Meta account's ad settings.

Governing Law / Disputes

These general terms and conditions shall be governed by and construed in accordance with the laws of The Netherlands. Any dispute(s) shall be subject to the exclusive jurisdiction of the courts within the jurisdiction of the Dutch Court of Appeal.